Refund policy
Effective 14 September 2026
This policy covers Sitara plans — Sitara Enthusiast and Sitara Professional — bought on the
VishnuVaaku store at vishnuvaaku.com. It forms part of the Sitara Terms of Service.
1. Try it before you pay
Every Sitara account gets one 7-day free trial with every Professional feature and one saved chart. No payment method is asked for, and nothing is charged when the trial ends.
The trial exists so that you can decide whether Sitara is right for you before you spend anything. Please use it for that — it is the reason the refund rules below are narrow.
2. What you are buying
- A Sitara plan is a digital service: one year of access to the app and the web app, applied to your Sitara account automatically once the store confirms your payment.
- It is a one-time payment. It does not renew, and nothing further is ever charged unless you choose to buy again.
- Nothing physical is shipped, so there is nothing to return. This policy is about refunds only.
3. When a plan can be refunded
A plan is not refundable once it has been applied to your account, except in these cases:
- (a) You were charged twice for the same plan. We refund the duplicate in full.
- (b) You paid, but the plan never activated, and we could not fix that within 7 days of you telling us. We refund the plan in full.
- (c) We end your account without cause, or discontinue Sitara. We refund the unused portion of your plan, calculated by the days remaining.
- (d) Indian consumer law requires a refund. Nothing in this policy takes away a right you have under the law.
4. When a plan is not refunded
- Change of mind after the plan has been applied to your account.
- Time you did not use — for example, not opening the app for part of the year — other than under 3(c).
- An account suspended or ended because it broke the Terms of Service.
- Free days earned through referrals. They have no cash value.
5. No grace period
From 7 days before your plan ends, the app shows a renewal notice, so you can renew without a gap.
Access ends exactly when your trial or plan ends. There is no grace period after a free trial or after a paid plan, and no refund or credit for the time after a plan has ended.
Your charts are never deleted when a plan ends. They stay in your account and come back exactly as they were when you buy a plan. If you would like a copy of them without buying, write to us.
6. How to ask for a refund
Write to support@vishnuvaaku.com from the email address on your Sitara account, and include:
- your store order number, and
- a line on what went wrong.
We reply to every request by email, and tell you whether a refund is due under this policy and why.
7. How refunds are paid
- A refund goes back to the original payment method, through the store's payment processor. We cannot pay a refund to a different card, account or UPI ID.
- How long it takes to reach you depends on the payment processor and your bank, so we cannot promise a number of days. We will tell you once we have issued it.
- When a plan is refunded in full, it is removed from your account. When it is refunded in part under 3(c), your access ends on the date of the refund.
8. Changes to this policy
We may update this policy. The date at the top will change, and a change never applies to a plan bought before the change took effect.
9. Contact
VishnuVaaku · Gurugram (Gurgaon), Haryana, India support@vishnuvaaku.com